How to Present Your Contact Information
- Full name.
- Professional email address (avoid unprofessional ones).
- Link to your portfolio, LinkedIn, or relevant online profiles (if applicable).
- Phone number with a professional voicemail.
Experienced hostess with over 3 years in upscale dining establishments. Skilled in guest relations, seating management, and enhancing dining experiences with exceptional communication skills. Seeking to use proven customer service and organizational skills to support restaurant operations and elevate guest satisfaction levels at [Restaurant Name].
Technical Skills:
- POS system proficiency
- Reservation management software
- Basic food handling knowledge
- Guest seating logistics
Soft Skills:
- Excellent communication
- Problem-solving
- Time management
- Customer service orientation
- Conflict resolution
KPIs (Key Performance Indicators):
- Guest seating efficiency
- Customer satisfaction scores
- Reservation accuracy rate
OKRs (Objectives and Key Results):
- Enhance guest satisfaction by 15% over 6 months through personalized service
- Reduce guest wait times by 10% by optimizing seating strategies
- Increase reservation efficiency by automating 20% of the process
List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.
Right Example:
- Managed seating arrangements and waitlist for a high-volume restaurant, reducing wait times by 15% through optimized table management strategies.
- Trained 5 new hostesses on service protocols and guest interaction, enhancing team performance and customer satisfaction rates.
- Improved reservation accuracy by 12% by working closely with management to refine booking processes.
Wrong Example:
- Seated guests.
- Worked in a restaurant for 3 years.
- Handled reservations.
