How to Present Your Contact Information
- Full name.
- Professional email address (avoid unprofessional ones).
- Link to your portfolio, LinkedIn, or relevant online profiles (if applicable).
- Phone number with a professional voicemail.
Dedicated Housekeeping Team Leader with over 7 years of experience in hotel environments. Proven track record in implementing efficient cleaning protocols and leading a team of 15 staff members to achieve 95% guest satisfaction rates. Career goals include optimizing housekeeping operations through innovative management strategies while enhancing team productivity.
Technical Skills:
- Proficiency with cleaning and sanitation protocols
- Familiarity with housekeeping management software
- Knowledge of safety regulations
Soft Skills:
- Leadership and team management
- Time management
- Effective communication
KPIs (Key Performance Indicators):
- Guest satisfaction rating
- Room turnover time
- Employee retention rate
OKRs (Objectives and Key Results):
- Improve guest satisfaction scores by 10% through enhanced cleaning processes.
- Decrease room turnover time by an average of 15 minutes by the end of Q3.
- Increase employee retention by 20% through improved training programs and team engagement.
List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.
Right Example:
- Increased guest satisfaction rating by 15% through implementation of a new cleaning protocol.
- Reduced linen loss by 30% by implementing a rigorous inventory management system.
- Trained and led a team of 20 housekeeping staff, achieving a 10% increase in productivity.
Wrong Example:
- Cleaned rooms and supervised the team.
- Tried to improve satisfaction rates.
- Was responsible for laundry and housekeeping.
