How to Present Your Contact Information
- Full name.
- Professional email address (avoid unprofessional ones).
- Link to your portfolio, LinkedIn, or relevant online profiles (if applicable).
- Phone number with a professional voicemail.
Customer-focused and highly skilled Geek Squad Agent with over 5 years of experience in providing exceptional technical support and repair services. Proven track record of diagnosing and resolving hardware and software issues, achieving a 95% customer satisfaction rate. Aspires to leverage analytical skills and extensive knowledge of electronic systems to contribute to a fast-paced, customer-centric organization.
Technical Skills:
- Device troubleshooting
- Software installations
- Hardware repairs
- Network configuration
- Virus removal
Soft Skills:
- Customer service
- Problem-solving
- Attention to detail
- Communication
- Time management
KPIs (Key Performance Indicators):
- Customer Satisfaction Score
- First Resolution Rate
- Average Handle Time
OKRs (Objectives and Key Results):
- Improve technical knowledge with new certifications
- Elevate customer satisfaction scores by 10%
- Reduce average handling time by 20%
List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.
Right Example:
- Resolved over 300 customer issues monthly, maintaining a 98% first-resolution rate.
- Optimized repair processes reducing turnaround time by 25%.
- Led a team in upgrading network systems, resulting in a 30% efficiency improvement.
Wrong Example:
- Helped customers with their problems.
- Fixed some devices here and there.
- Worked in a team to do some upgrades.
