Network Support Technician Resume Template (2025)

Network Support Technician Resume Sample (2025)

Network Support Technicians are indispensable in maintaining and managing an organization's computer networks, ensuring efficient and secure connectivity. As technology continues to evolve, the role's significance in providing uninterrupted network services is paramount. The demand for Network Support Technician roles is projected to grow by 8% in the Middle East region by 2025, and the average salary ranges from $35,000 to $55,000 annually. A well-crafted resume is the first step toward showcasing your skills, achievements, and experience to potential employers. Now, we will guide you on how to write an impressive resume tailored for a Network Support Technician role.

How to Present Your Contact Information

Full name.
Professional email address (avoid unprofessional ones).
Link to your portfolio, LinkedIn, or relevant online profiles (if applicable).
Phone number with a professional voicemail.

How to Write a Great Network Support Technician Resume Summary

Dedicated Network Support Technician with over 5 years of experience in providing technical support and troubleshooting network infrastructure issues. Proven track record of improving network performance by 20% through proactive maintenance and rapid issue resolution. Seeking to leverage expertise in network administration and project management in a challenging IT environment.

What Skills to Add to Your Network Support Technician Resume

Technical Skills:

Network configuration
Cisco routers and switches
LAN/WAN maintenance
Firewall management
Network monitoring tools

Soft Skills:

Problem-solving
Communication skills
Time management
Analytical thinking
Team collaboration

What are Network Support Technician KPIs and OKRs, and How Do They Fit Your Resume?

KPIs (Key Performance Indicators):

Network uptime percentage
Time to resolve network issues
Customer satisfaction rate

OKRs (Objectives and Key Results):

Implement a network upgrade project achieving 95% uptime
Reduce network downtime by 15% in the next quarter
Enhance team productivity by automating routine network tasks

How to Describe Your Network Support Technician Experience

List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.

Right Example:

Configured and maintained LAN/WAN networks for over 200 users, resulting in 99% network uptime.
Reduced network downtime by 20% by implementing proactive monitoring using Cisco Network Assistant.
Trained 15 staff members on network resource optimization, increasing overall team efficiency by 30%.

Wrong Example:

Configured networks.
Decreased downtime.
Trained people on networks.