How to Present Your Contact Information
- Full name.
- Professional email address (avoid unprofessional ones).
- Link to your portfolio, LinkedIn, or relevant online profiles (if applicable).
- Phone number with a professional voicemail.
Dedicated Network Support Technician with over 5 years of experience in providing technical support and troubleshooting network infrastructure issues. Proven track record of improving network performance by 20% through proactive maintenance and rapid issue resolution. Seeking to leverage expertise in network administration and project management in a challenging IT environment.
Technical Skills:
- Network configuration
- Cisco routers and switches
- LAN/WAN maintenance
- Firewall management
- Network monitoring tools
Soft Skills:
- Problem-solving
- Communication skills
- Time management
- Analytical thinking
- Team collaboration
KPIs (Key Performance Indicators):
- Network uptime percentage
- Time to resolve network issues
- Customer satisfaction rate
OKRs (Objectives and Key Results):
- Implement a network upgrade project achieving 95% uptime
- Reduce network downtime by 15% in the next quarter
- Enhance team productivity by automating routine network tasks
List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.
Right Example:
- Configured and maintained LAN/WAN networks for over 200 users, resulting in 99% network uptime.
- Reduced network downtime by 20% by implementing proactive monitoring using Cisco Network Assistant.
- Trained 15 staff members on network resource optimization, increasing overall team efficiency by 30%.
Wrong Example:
- Configured networks.
- Decreased downtime.
- Trained people on networks.
