How to Present Your Contact Information
- Full name.
- Professional email address (avoid unprofessional ones).
- Link to your portfolio, LinkedIn, or relevant online profiles (if applicable).
- Phone number with a professional voicemail.
Dynamic and customer-oriented Hotel Front Desk Receptionist with over 5 years of experience in providing exceptional guest services in high-paced hotel environments. Proficient in managing front desk operations, resolving guest inquiries with a focus on ensuring a seamless experience. Seeking to leverage my expertise in a reputed hospitality establishment to enhance guest satisfaction scores and streamline front desk procedures.
Technical Skills:
- Hotel Management Software (e.g., Opera, OnQ)
- Multi-line Phone System Management
- Reservations and Booking Systems
Soft Skills:
- Excellent Communication
- Problem-solving
- Time Management
KPIs (Key Performance Indicators):
- Guest Satisfaction Survey Scores
- Response Time to Guest Inquiries
- Check-in and Check-out Efficiency
OKRs (Objectives and Key Results):
- Improve guest satisfaction score by 15% within 6 months
- Reduce average guest wait time at the front desk by 20%
- Increase booking conversion rate by 10% from walk-ins and inquiries
List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.
Right Example:
- Greeted and assisted over 300 guests daily, ensuring a seamless check-in and check-out experience, resulting in a 95% guest satisfaction score.
- Trained 5 new receptionists on front desk procedures and customer service standards, reducing onboarding time by 30%.
- Managed daily reservations and room allocations using Opera software, leading to an 8% increase in room occupancy.
Wrong Example:
- Checked in guests.
- Answered phone calls.
- Used a booking system.
