How to Present Your Contact Information
- Full name.
- Professional email address (avoid unprofessional ones).
- Link to your portfolio, LinkedIn, or relevant online profiles (if applicable).
- Phone number with a professional voicemail.
Dedicated IT Support Technician with over 5 years of experience in diagnosing and resolving technical issues efficiently. Proven track record of enhancing system performance and reducing downtime by 30%. Seeking to leverage my expertise in network troubleshooting and user support to contribute to the success of XYZ Tech Solutions.
Technical Skills:
- Troubleshooting hardware and software issues
- Network configuration and management
- Operating systems (Windows, Mac OS, Linux)
- ITIL certification
- Remote desktop support
Soft Skills:
- Communication
- Problem-solving
- Time management
- Customer service orientation
- Attention to detail
KPIs (Key Performance Indicators):
- Average resolution time of technical issues
- Customer satisfaction score
- Number of tickets resolved per month
OKRs (Objectives and Key Results):
- Improve average ticket resolution time by 20% in the next quarter
- Achieve a customer satisfaction score of 90+% by year-end
- Train and onboard new team members to improve support efficiency
List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.
Right Example:
- Resolved 95% of technical issues within the first contact, enhancing customer satisfaction significantly.
- Implemented a new ticketing system that improved issue tracking and resolution time by 15%.
- Conducted regular system audits, reducing hardware failures by 25% through proactive maintenance.
Wrong Example:
- Worked on technical issues from time to time.
- Helped in installing some software.
- Ran audits occasionally.
