It Support Technician Resume Template (2025)

It Support Technician Resume Sample (2025)

IT Support Technicians play a crucial role in maintaining an organization's IT infrastructure by providing necessary support and guidance to resolve technical issues. The demand for IT Support Technician roles is projected to grow by 8% in the Middle East region by 2025, and the average salary ranges from $35,000 to $50,000 annually. A well-crafted resume is the first step toward showcasing your skills, achievements, and experience to potential employers. Now, we will guide you on how to write an impressive resume tailored for an IT Support Technician role.

How to Present Your Contact Information

Full name.
Professional email address (avoid unprofessional ones).
Link to your portfolio, LinkedIn, or relevant online profiles (if applicable).
Phone number with a professional voicemail.

How to Write a Great It Support Technician Resume Summary

Dedicated IT Support Technician with over 5 years of experience in diagnosing and resolving technical issues efficiently. Proven track record of enhancing system performance and reducing downtime by 30%. Seeking to leverage my expertise in network troubleshooting and user support to contribute to the success of XYZ Tech Solutions.

What Skills to Add to Your It Support Technician Resume

Technical Skills:

Troubleshooting hardware and software issues
Network configuration and management
Operating systems (Windows, Mac OS, Linux)
ITIL certification
Remote desktop support

Soft Skills:

Communication
Problem-solving
Time management
Customer service orientation
Attention to detail

What are It Support Technician KPIs and OKRs, and How Do They Fit Your Resume?

KPIs (Key Performance Indicators):

Average resolution time of technical issues
Customer satisfaction score
Number of tickets resolved per month

OKRs (Objectives and Key Results):

Improve average ticket resolution time by 20% in the next quarter
Achieve a customer satisfaction score of 90+% by year-end
Train and onboard new team members to improve support efficiency

How to Describe Your It Support Technician Experience

List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.

Right Example:

Resolved 95% of technical issues within the first contact, enhancing customer satisfaction significantly.
Implemented a new ticketing system that improved issue tracking and resolution time by 15%.
Conducted regular system audits, reducing hardware failures by 25% through proactive maintenance.

Wrong Example:

Worked on technical issues from time to time.
Helped in installing some software.
Ran audits occasionally.