How to Present Your Contact Information
- Full name.
- Professional email address (avoid unprofessional ones).
- Link to your portfolio, LinkedIn, or relevant online profiles (if applicable).
- Phone number with a professional voicemail.
Experienced Front of House Manager with over 5 years in the hospitality industry, leading teams in upscale dining establishments. Proven track record in enhancing customer satisfaction and operational efficiency by 25% through innovative problem-solving and team-building strategies. Aiming to leverage my leadership skills to drive performance and guest satisfaction at [Target Company].
Technical Skills:
- POS Systems Management
- Staff Scheduling Software
- Customer Relationship Management (CRM) tools
Soft Skills:
- Leadership
- Communication
- Problem-solving
- Time Management
KPIs (Key Performance Indicators):
- Overall Guest Satisfaction Rating
- Operational Efficiency
- Staff Turnover Rate
OKRs (Objectives and Key Results):
- Increase average guest satisfaction score by 10% in the next quarter
- Reduce table turnover time by 15% by year-end
- Enhance employee training satisfaction score by 20%
List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.
Right Example:
- Successfully increased guest satisfaction scores by 15% through team trainings and implementing feedback loops.
- Reduced average table turnover time by 20% by optimizing staff schedules and upgrading POS systems.
- Led a team of 25 front-of-house staff, achieving a 90% employee retention rate over two years.
Wrong Example:
- Managed a team and handled guest complaints.
- Responsible for customer satisfaction and operations in a restaurant.
- Trained staff and used software.
