How to Present Your Contact Information
- Full name.
- Professional email address (avoid unprofessional ones).
- Link to your portfolio, LinkedIn, or relevant online profiles (if applicable).
- Phone number with a professional voicemail.
Performance-driven Technical Services Manager with over 8 years of experience in IT service management and operations. Proven track record of successful project management, team leadership, and improving service delivery quality. Seeking to leverage expertise in strategic planning and customer engagement to contribute to [Company Name]'s growth and enhance its service operations.
Technical Skills:
- ITIL Certification
- ServiceNow
- VMware
- SQL
- Network Infrastructure Management
Soft Skills:
- Leadership
- Problem Solving
- Communication
- Time Management
- Customer Focus
KPIs (Key Performance Indicators):
- Customer Satisfaction Score
- First Response Time
- Service Level Agreement (SLA) Compliance
OKRs (Objectives and Key Results):
- Implement new IT service management tool with a 95% user adoption rate by Q3
- Reduce service ticket response times by 20% within the first year
- Increase customer satisfaction scores by 15% over 12 months
List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.
Right Example:
- Led a team of 15 technicians to achieve a 98% customer satisfaction score over two years.
- Implemented an ITIL framework, reducing service downtime by 30% and ensuring SLA compliance over three quarters.
- Developed a training program that enhanced staff technical proficiency, resulting in a 25% increase in first-time resolution rates.
Wrong Example:
- In charge of a technical team for customer service.
- Managed IT services without mentioning specific achievements.
- Worked with IT equipment and customers.
