How to Present Your Contact Information
- Full name.
- Professional email address (avoid unprofessional ones).
- Link to your portfolio, LinkedIn, or relevant online profiles (if applicable).
- Phone number with a professional voicemail.
Dedicated and experienced Front Desk Manager with 7 years of experience in luxury hotel operations. Proven track record in managing and leading teams to enhance guest satisfaction scores by 20% annually. Skilled in staff training, implementing SOPs, and optimizing reservation systems to reduce check-in time by 30%. Seeking to leverage hospitality expertise as a Front Desk Manager at [Desired Company] to boost operational efficiency and guest services.
Technical Skills:
- Hotel management software (e.g., Opera, Fidelio)
- Reservation systems
- Customer Relationship Management (CRM) systems
Soft Skills:
- Leadership and team management
- Effective communication
- Problem-solving
- Time management
KPIs (Key Performance Indicators):
- Guest satisfaction score
- Reservation accuracy rate
- Average check-in time
OKRs (Objectives and Key Results):
- Improve guest satisfaction ratings to 90%+ within the next quarter
- Reduce average check-in time by 20% through process optimization
- Increase reservation accuracy to 95% by implementing staff training programs
List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.
Right Example:
- Successfully managed a front desk team of 10, resulting in a 15% increase in guest satisfaction ratings.
- Implemented a new reservation system that decreased check-in time by 25%.
- Trained and onboarded new staff, improving team efficiency by 30%.
Wrong Example:
- Worked at the front desk of a hotel.
- Manage front desk.
- Assisted with guest check-ins without improving efficiency.
