How to Present Your Contact Information
- Full name.
- Professional email address (avoid unprofessional ones).
- Link to your portfolio, LinkedIn, or relevant online profiles (if applicable).
- Phone number with a professional voicemail.
Dedicated Baggage Service Agent with over 5 years of experience in high-volume international airports. Adept at handling luggage claims, resolving discrepancies, and providing exceptional customer service. Proven track record of improving baggage handling efficiency by 20% through process improvements and staff training. Seeking to leverage expertise in logistics and customer relations to contribute positively to the passenger experience at XYZ Airlines.
Technical Skills:
- Baggage tracking systems
- Customer service software
- Inventory management
Soft Skills:
- Communication
- Problem-solving
- Attention to detail
KPIs (Key Performance Indicators):
- Number of lost baggage reported
- Time taken to resolve luggage issues
- Customer service rating
OKRs (Objectives and Key Results):
- Enhance baggage handling efficiency by 15% over the next year
- Reduce lost baggage complaints by 10% annually
- Achieve a 90% customer satisfaction rating for baggage services
List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.
Right Example:
- Resolved an average of 50 baggage issues per week, decreasing lost luggage rate by 15% through improved tracking methods.
- Collaborated with airport teams to streamline baggage handling processes, resulting in a 20% increase in workflow efficiency.
- Provided outstanding customer service, achieving a 95% satisfaction score in post-service surveys.
Wrong Example:
- Handled baggage issues.
- Worked with teams in the airport.
- Provided customer service to passengers.
