How to Present Your Contact Information
- Full name.
- Professional email address (avoid unprofessional ones).
- Link to your portfolio, LinkedIn, or relevant online profiles (if applicable).
- Phone number with a professional voicemail.
Dedicated and detail-oriented Computer Technician with over 5 years of experience in troubleshooting and repairing computer hardware and software issues. Proven track record of reducing technical downtime by 30% and improving customer satisfaction through technical assistance and support. Seeking to leverage expertise and a commitment to continuous improvement in a challenging Technical Support role.
Technical Skills:
- Hardware troubleshooting
- Software installation
- Network setup and configuration
- Scripting for automation (e.g., PowerShell, Bash)
- Operating systems (Windows, Linux, macOS)
Soft Skills:
- Problem-solving
- Communication
- Time management
- Attention to detail
- Customer service
KPIs (Key Performance Indicators):
- Resolution time for support requests
- Customer satisfaction score
- Number of systems maintained or repaired per month
OKRs (Objectives and Key Results):
- Improve troubleshooting efficiency by 20% over the next quarter
- Enhance team collaboration to reduce problem resolution time by 15%
- Increase customer satisfaction scores from 85% to 90% within six months
List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.
Right Example:
- Resolved an average of 50+ technical support tickets per week, improving user satisfaction scores by 20%.
- Successfully reduced system downtime by 15% through regular maintenance and proactive hardware replacement.
- Implemented network security protocols that increased data security by 25%.
Wrong Example:
- Fixed computers when they broke.
- Worked on tech problems.
- Helped users with their issues.
