How to Present Your Contact Information
- Full name.
- Professional email address (avoid unprofessional ones).
- Link to your portfolio, LinkedIn, or relevant online profiles (if applicable).
- Phone number with a professional voicemail.
Customer-focused call center representative with over 5 years of experience in fast-paced, high-volume environments. Proven ability to handle 100+ customer interactions daily while maintaining high-level satisfaction scores. Seeking to leverage expertise in customer relations and conflict resolution to advance in a supervisory role.
Technical Skills:
- CRM software proficiency
- Telephony systems knowledge
- Data entry accuracy
- Multichannel communication tools
- Basic IT troubleshooting
Soft Skills:
- Strong communication
- Problem-solving
- Time management
- Empathy
- Active listening
KPIs (Key Performance Indicators):
- Average Handling Time (AHT)
- First Call Resolution Rate
- Customer Satisfaction Score
OKRs (Objectives and Key Results):
- Improve first call resolution rate by 20% over the next quarter
- Reduce average handling time by 15% within six months
- Increase customer satisfaction score to 90% by year-end
List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.
Right Example:
- Managed a high volume of incoming calls, successfully answering customer queries and resolving complaints with a 95% satisfaction rate.
- Trained new hires, resulting in a 30% faster onboarding process and decreased training time by 10 hours on average.
- Implemented a new CRM system feature that improved team workflow efficiency by 15%.
Wrong Example:
- Answered phones and helped customers.
- Worked with the team to resolve issues.
- Used CRM and other systems.
