How to Present Your Contact Information
- Full name.
- Professional email address (avoid unprofessional ones).
- Link to your portfolio, LinkedIn, or relevant online profiles (if applicable).
- Phone number with a professional voicemail.
Dedicated Network Support Engineer with over 5 years of experience in network infrastructure management and support. Proven track record in reducing network downtime by 30% and optimizing network performance for large enterprises. Goal-oriented professional seeking to leverage extensive technical expertise to contribute to innovative IT solutions and further grow as a technical leader.
Technical Skills:
- Network Configuration
- Cisco Certified Network Associate (CCNA)
- LAN/WAN Troubleshooting
- Network Security Protocols
- VPN Configuration
Soft Skills:
- Problem Solving
- Attention to Detail
- Communication
- Time Management
- Customer Service
KPIs (Key Performance Indicators):
- Network Uptime Percentage
- Mean Time to Repair (MTTR)
- Ticket Resolution Rate
OKRs (Objectives and Key Results):
- Reduce Network Downtime by 15%
- Achieve a 95% first-call resolution rate
- Implement new network security protocols by Q3
List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.
Right Example:
- Configured and maintained a network of over 200 devices, ensuring 99.9% uptime.
- Resolved over 300 network-related issues per month, achieving a 95% satisfaction rate among users.
- Implemented a new VPN solution that reduced remote access setup time by 40%.
Wrong Example:
- Worked on network configuration.
- Fixed some connectivity issues.
- Set up VPNs occasionally.
