How to Present Your Contact Information
- Full name.
- Professional email address (avoid unprofessional ones).
- Link to your portfolio, LinkedIn, or relevant online profiles (if applicable).
- Phone number with a professional voicemail.
Dynamic and customer-centric Guest Relations Manager with over 5 years of experience in enhancing guest satisfaction through agile problem-solving and effective communication. Proven track record of increasing customer feedback ratings by 30% and reducing response time by 20%. Seeking to leverage exceptional leadership and hospitality skills at ABC Hotel to drive exceptional guest experiences and operational excellence.
Technical Skills:
- Guest feedback software
- CRM systems
- Hospitality management software
- Multilingual communication
- Customer service protocols
Soft Skills:
- Communication
- Problem-solving
- Time management
- Leadership
- Empathy
KPIs (Key Performance Indicators):
- Customer satisfaction score (CSAT)
- Average response time to guest inquiries
- Rate of repeat business
OKRs (Objectives and Key Results):
- Improve guest satisfaction score by 15% within a year
- Reduce guest complaint resolution time by 25% in six months
- Achieve a 10% increase in repeat bookings annually
List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.
Right Example:
- Increased guest satisfaction ratings by 20% through implementing a new feedback system.
- Decreased average response time to guest inquiries by 30% by streamlining communication processes.
- Led a team that resolved 95% of guest issues at first contact by providing comprehensive training.
Wrong Example:
- Responsible for answering guest questions.
- Dealt with guest complaints.
- Managed a team of employees.
