How to Present Your Contact Information
- Full name.
- Professional email address (avoid unprofessional ones).
- Link to your portfolio, LinkedIn, or relevant online profiles (if applicable).
- Phone number with a professional voicemail.
Dedicated Call Center Agent with over 3 years of experience in high-volume call environments. Skilled in conflict resolution and customer support with a proven track record of exceeding customer satisfaction targets and key performance metrics. Seeks to leverage exceptional communication skills and operational insights to contribute to customer service excellence at XYZ Company.
Technical Skills:
- CRM Software
- Call Center Technology
- Telephone Handling
Soft Skills:
- Communication
- Problem-Solving
- Time Management
KPIs (Key Performance Indicators):
- Customer Satisfaction Score (CSAT)
- First Call Resolution Rate (FCR)
- Average Handle Time (AHT)
OKRs (Objectives and Key Results):
- Improve customer satisfaction score by 10% over the next quarter
- Reduce average handle time by 15% within six months
- Increase first call resolution rate to 85% by year-end
List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.
Right Example:
- Answered customer inquiries and resolved complaints, maintaining a customer satisfaction rate of 92%.
- Reduced average call handling time by 20%, exceeding company targets consistently for six consecutive months.
- Trained and mentored new call center agents, enhancing team productivity by 15%.
Wrong Example:
- Responsible for answering calls, meeting goals.
- Handled customer complaints and inquiries.
- Worked with the call center team.
