How to Present Your Contact Information
- Full name.
- Professional email address (avoid unprofessional ones).
- Link to your portfolio, LinkedIn, or relevant online profiles (if applicable).
- Phone number with a professional voicemail.
Diligent and detail-oriented Housekeeper with over 5 years of experience in maintaining cleanliness and orderliness in high-end hotels and private residences. Proven track record of efficiently managing cleaning schedules, performing thorough room inspections, and providing exceptional customer service to improve guest satisfaction scores by 20%. Seeking to leverage expertise in a challenging housekeeping role at a prestigious hotel.
Technical Skills:
- Knowledge of industry cleaning standards
- Proficiency in using cleaning equipment and chemicals
- Certification in Health and Safety procedures
Soft Skills:
- Strong attention to detail
- Time management
- Communication and customer service skills
KPIs (Key Performance Indicators):
- Room turnaround time
- Guest satisfaction score from cleanliness
- Inventory management and cost control
OKRs (Objectives and Key Results):
- Improve guest satisfaction scores related to cleanliness by 10% over the next quarter
- Reduce cleaning supply costs by 5% by optimizing usage strategies
- Minimize time taken for room cleaning while maintaining quality standards by 15% within 6 months
List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.
Right Example:
- Achieved a 98% cleanliness score in guest surveys by implementing a thorough cleaning checklist.
- Reduced room turnover time by 30% through team training and strategic task allocation.
- Managed inventory of cleaning supplies, resulting in a 10% cost reduction by regularly auditing stock levels.
Wrong Example:
- Clean rooms.
- Improve customer satisfaction.
- Use cleaning products efficiently.
