Telephone Operator job description
Get a professionally crafted Telephone Operator Job Description Template to save time and attract the right candidates. Our template is tailored for clarity, consistency, and ease of customization, helping you create job descriptions that stand out to top talent.
Need a template?
Download Template
Hiring for this role?
Source Candidate Faster
What does a Telephone Operator do?
The Telephone Operator is responsible for managing inbound and outbound calls, ensuring seamless communication within and outside the organization. The role is essential for maintaining efficient telephone operations, supporting customer service and administrative functions.
Write effective job descriptions in minutes with our free templates, designed to attract top talent.
Professionally crafted templates
Editable and easy to customize
Proven to save time
What are the Key Responsibilities of Telephone Operator
- Answer incoming calls and determine the purpose of callers.
- Provide callers with information, transfer calls, or take messages.
- Operate a switchboard system to route calls appropriately.
- Maintain a detailed directory of personnel and departments.
- Assist with scheduling appointments and managing inquiries.
- Monitor and log call details for record-keeping.
What are the Skills and Requirements for a Telephone Operator?
- Excellent communication and listening skills.
- Proficiency in operating telephone systems.
- Ability to multitask and manage time efficiently.
- Strong organizational skills.
What are the KPIs to track for Telephone Operator?
The performance of the Telephone Operator is assessed based on call-handling efficiency, response time, customer satisfaction levels during calls, and accuracy in routing calls.
Response Time
Average time taken to answer calls.
Customer Satisfaction
Feedback scores from callers regarding service.
Accuracy of Call Routing
Percentage of calls correctly directed to intended departments or individuals.
Reports to
Office Manager
Collaborates with
Customer Service Team, Administrative Staff
Leads
Not applicable
Are any specific tools or software required for the Telephone Operator role?
- Multi-line Telephone System
- Switchboard Console
- PBX System
- Microsoft Office Suite
What is the qualification of Telephone Operator?
High school diploma or equivalent; prior experience in a clerical or customer service role preferred.
