Pool Technician job description
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What does a Pool Technician do?
The Pool Technician ensures the safety and cleanliness of swimming pool facilities by maintaining proper chemical levels, repairing equipment, and providing exceptional customer service. This role is essential to enhance client satisfaction and ensure health standards are met.
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What are the Key Responsibilities of Pool Technician
- Perform routine pool maintenance including cleaning and chemical balancing
- Inspect and repair pool equipment such as pumps and filters
- Monitor water quality and maintain chemical supply
- Provide exceptional customer service and answer client inquiries
- Document and report maintenance activities
- Ensure safety standards in pool areas are consistently met
- Collaborate with supply vendors and order necessary equipment
- Address client concerns and resolve issues promptly
What are the Skills and Requirements for a Pool Technician?
- Technical knowledge of swimming pool systems and equipment
- Ability to perform minor repairs and maintenance
- Proficiency in water chemistry and chemical balancing
- Strong customer service and communication skills
- Attention to detail and safety compliance
What are the KPIs to track for Pool Technician?
The effectiveness of the Pool Technician is tracked through maintenance efficiency, customer satisfaction ratings, compliance with safety standards, and reduced equipment downtime.
Maintenance Efficiency
Timely completion of routine maintenance tasks.
Customer Satisfaction
High ratings on service quality and responsiveness.
Safety Compliance
Adherence to industry health and safety standards.
Reports to
Facilities Manager
Collaborates with
Maintenance Team, Customer Support
Leads
N/A
Are any specific tools or software required for the Pool Technician role?
- Water Testing Kits
- Pool Chemicals
- Basic Maintenance Tools
- Pool Vacuum
What is the qualification of Pool Technician?
High school diploma or equivalent, with 1-2 years of experience in pool maintenance or relevant trade certification.
