Personal Shopper job description
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What does a Personal Shopper do?
The Personal Shopper specializes in providing tailored shopping experiences, catering to clients' specific tastes and preferences while ensuring the highest quality of service. This role significantly contributes to customer satisfaction and retention by enhancing each client's purchasing journey.
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What are the Key Responsibilities of Personal Shopper
- Assist clients in selecting products that match their personal style and preferences.
- Build and maintain strong client relationships to understand individual needs.
- Provide up-to-date information on product availability, trends, and promotions.
- Coordinate with suppliers and store teams to source specialized items.
- Ensure seamless transactions and excellent customer service.
- Maintain and update client profiles for personalized shopping experiences.
- Organize and manage client appointments and schedules.
What are the Skills and Requirements for a Personal Shopper?
- Excellent communication and interpersonal skills.
- Strong understanding of fashion and current market trends.
- Ability to provide high-level customer service.
- Organizational skills with attention to detail.
- Ability to work independently and as part of a team.
What are the KPIs to track for Personal Shopper?
Performance as a Personal Shopper is evaluated based on client satisfaction scores, repeat client visits, sales volume growth, and the ability to consistently meet client expectations and deadlines.
Client Satisfaction
High levels of positive feedback and repeat business.
Sales Volume
Regular improvement in personal shopping sales figures.
Client Retention
Ability to maintain and increase repeat client appointments.
Reports to
Store Manager
Collaborates with
Sales Associates, Product Suppliers
Leads
None
Are any specific tools or software required for the Personal Shopper role?
- CRM software
- POS systems
- Fashion trend analysis tools
What is the qualification of Personal Shopper?
High school diploma or equivalent; experience in retail or personal shopping preferred.
