Night Manager job description
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What does a Night Manager do?
The Night Manager ensures smooth hotel operations during nighttime, focusing on guest satisfaction, safety, and efficient staff management. This position is crucial for maintaining service standards and addressing any issues that arise during night shifts.
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What are the Key Responsibilities of Night Manager
- Supervise all hotel operations during nighttime hours.
- Address guest queries, requests, and complaints promptly.
- Ensure compliance with safety and security protocols.
- Manage night shift staff, including front desk and security personnel.
- Coordinate with housekeeping for room turnovers and guest needs.
- Prepare nightly reports summarizing key activities and issues.
- Monitor financial transactions and manage the night audit process.
- Ensure lobby and public areas are clean and presentable.
What are the Skills and Requirements for a Night Manager?
- Strong leadership and decision-making abilities.
- Excellent customer service and communication skills.
- Familiarity with hotel management software.
- Ability to handle high-pressure situations calmly.
- Attention to detail and organizational skills.
What are the KPIs to track for Night Manager?
The Night Manager's performance is assessed based on guest satisfaction scores, operational efficiency during night hours, compliance with safety standards, and timely resolution of issues.
Guest Satisfaction
Maintain or improve guest satisfaction ratings during night hours.
Operational Efficiency
Smooth night operations with minimal disruptions and issues.
Compliance and Security
Effective enforcement of safety and security protocols.
Reports to
General Manager
Collaborates with
Front Desk Staff, Security Team, Housekeeping
Leads
Night Shift Team
Are any specific tools or software required for the Night Manager role?
- Hotel Management Software
- Property Management Systems
What is the qualification of Night Manager?
Bachelor's degree in Hospitality Management or related field, with 2-4 years of experience in hotel operations, preferably during night shifts.
