Mover job description
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What does a Mover do?
A Mover plays a crucial role in the seamless relocation of homes, offices, and equipment. This position aids in company success by ensuring timely and careful transportation of items, adhering to safety standards, and enhancing customer satisfaction through efficient service.
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What are the Key Responsibilities of Mover
- Load, transport, and unload furniture and other items.
- Disassemble and reassemble furniture or equipment as needed.
- Ensure safe and secure handling of items to prevent damage.
- Communicate effectively with customers to understand moving requirements.
- Maintain an inventory of items being transported.
- Operate moving equipment, like hand trucks and dollies.
- Coordinate with team members for efficient workflow management.
What are the Skills and Requirements for a Mover?
- Physical stamina and strength for heavy lifting and long hours.
- Time management skills to ensure prompt delivery schedules.
- Basic knowledge of disassembly and reassembly techniques.
- Excellent customer service and communication skills.
- Teamwork and coordination abilities.
What are the KPIs to track for Mover?
Performance evaluated through customer satisfaction, timely completion of moves, and minimization of item damage. Key metrics focus on punctuality, damage-free deliveries, and positive customer feedback.
Punctuality
Timely completion of moving tasks as per schedule.
Damage-Free Deliveries
Minimization of damage to items during transport.
Customer Satisfaction
Enhance satisfaction scores through efficient service.
Reports to
Operations Manager
Collaborates with
Moving Team
Leads
Mover Assistants
Are any specific tools or software required for the Mover role?
- Dollies
- Hand Trucks
- Straps and Ropes
- Packing Materials
What is the qualification of Mover?
High school diploma or equivalent; experience in professional moving services preferred.
