Mail Carrier job description
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What does a Mail Carrier do?
A Mail Carrier plays a critical role in ensuring timely and efficient delivery of mail and packages to residences and businesses. This position contributes to the company's success by maintaining reliable communication channels within communities and supporting logistical operations.
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What are the Key Responsibilities of Mail Carrier
- Sort mail and packages based on delivery routes.
- Deliver mail to residences and businesses in a timely manner.
- Collect outgoing mail and ensure proper handling.
- Maintain accurate records of deliveries and pickups.
- Report any delivery issues or discrepancies.
- Manage and care for postal route equipment and vehicles.
- Provide exceptional customer service during interactions.
What are the Skills and Requirements for a Mail Carrier?
- Strong attention to detail and organizational skills.
- Excellent time management and punctuality.
- Ability to work independently with minimal supervision.
- Good communication skills for customer interaction.
- Physical stamina for extended periods of walking or driving.
What are the KPIs to track for Mail Carrier?
Mail Carrier performance is assessed by timely delivery rates, customer satisfaction, accuracy of mail sorting and delivery, and adherence to safety protocols during operations.
Timely Delivery
Achieve or exceed on-time delivery schedules.
Customer Satisfaction
Positive feedback and resolution of customer queries.
Delivery Accuracy
Error-free sorting and delivery of mail.
Reports to
Postal Route Supervisor
Collaborates with
Fellow Mail Carriers, Postal Clerks
Leads
Not applicable
Are any specific tools or software required for the Mail Carrier role?
- Handheld Scanner
- Mail Sorting Machine
- Postal Vehicle
What is the qualification of Mail Carrier?
High school diploma or equivalent; valid driver's license with a clean driving record; successful completion of postal service training.
