Lobby Attendant job description
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What does a Lobby Attendant do?
The Lobby Attendant ensures a welcoming and orderly environment in the building's main entrance area, providing excellent customer service to guests and visitors. This position supports the overall guest experience by managing front-desk duties and maintaining lobby cleanliness.
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What are the Key Responsibilities of Lobby Attendant
- Greet visitors and provide information about the building.
- Assist guests with directions or local information.
- Monitor the lobby area and report any suspicious activity.
- Maintain cleanliness and organization of the lobby.
- Handle visitor registration and issue visitor passes.
- Coordinate with security personnel on visitor protocols.
- Manage any incoming calls or messages directed to the reception.
What are the Skills and Requirements for a Lobby Attendant?
- Strong interpersonal and communication skills.
- Attention to detail and organizational skills.
- Ability to multitask in a busy environment.
- Professional appearance and demeanor.
- Teamwork and collaboration abilities.
What are the KPIs to track for Lobby Attendant?
The Lobby Attendant's performance is evaluated based on visitor satisfaction scores, response time to guest inquiries, maintenance of lobby cleanliness, and effective coordination with security personnel.
Visitor Satisfaction
High visitor satisfaction ratings.
Response Time
Quick and efficient response to guest inquiries.
Lobby Cleanliness
Consistent cleanliness and tidiness of the lobby area.
Reports to
Front Office Manager
Collaborates with
Security Team, Maintenance Staff
Leads
None
Are any specific tools or software required for the Lobby Attendant role?
- Visitor Management System
- Intercom System
What is the qualification of Lobby Attendant?
High school diploma or equivalent, with 1-2 years of experience in customer service or front desk operations.
