Lobby Ambassador job description
Get a professionally crafted Lobby Ambassador Job Description Template to save time and attract the right candidates. Our template is tailored for clarity, consistency, and ease of customization, helping you create job descriptions that stand out to top talent.
Need a template?
Download Template
Hiring for this role?
Source Candidate Faster
What does a Lobby Ambassador do?
The Lobby Ambassador acts as the first point of contact for guests and visitors, ensuring a welcoming and professional environment. This role is essential in providing exceptional customer service to enhance guest satisfaction and support the company's reputation.
Write effective job descriptions in minutes with our free templates, designed to attract top talent.
Professionally crafted templates
Editable and easy to customize
Proven to save time
What are the Key Responsibilities of Lobby Ambassador
- Greet and assist guests upon arrival.
- Manage guest inquiries and provide information about the facility.
- Coordinate with security to maintain safety protocols.
- Direct visitors to appropriate destinations.
- Assist with visitor registration and badge issuance.
- Handle mail and package deliveries.
- Maintain a tidy and welcoming lobby area.
What are the Skills and Requirements for a Lobby Ambassador?
- Excellent interpersonal and communication skills.
- Strong customer service orientation.
- Ability to multitask in a fast-paced environment.
- Proficient in basic computer and administrative software.
- Attention to detail and organizational skills.
What are the KPIs to track for Lobby Ambassador?
Evaluated on providing excellent service, maintaining visitor logs accurately, ensuring lobby safety protocols, and enhancing visitor satisfaction through proactive assistance.
Customer Satisfaction
Achieve high guest satisfaction ratings.
Efficiency
Handle visitor inquiries and tasks promptly.
Safety Protocols
Ensure adherence to safety and security measures.
Reports to
Front Office Manager
Collaborates with
Security, Maintenance Staff
Leads
N/A
Are any specific tools or software required for the Lobby Ambassador role?
- Visitor Management Software
- Communication Devices
- Basic Office Equipment
What is the qualification of Lobby Ambassador?
High school diploma or equivalent; experience in a customer-facing role is preferred.
