Key Holder job description
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What does a Key Holder do?
The Key Holder is responsible for assisting the store management team in the operation and performance of the store, assuming leadership roles in the absence of supervisors. This position plays a crucial role in maintaining high customer service standards and ensuring store security.
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What are the Key Responsibilities of Key Holder
- Open and close the store, ensuring proper procedures are followed.
- Assist in driving store sales and achieving sales goals.
- Provide outstanding customer service and resolve customer issues effectively.
- Ensure accurate cash handling and maintain store security.
- Assist with inventory management and loss prevention strategies.
- Train and mentor new sales associates.
- Maintain store cleanliness and organization.
What are the Skills and Requirements for a Key Holder?
- Excellent leadership and communication skills.
- Strong problem-solving abilities.
- Ability to effectively multitask and prioritize.
- Familiarity with retail store operations and POS systems.
- Dependability and strong sense of responsibility.
What are the KPIs to track for Key Holder?
Key Holders are evaluated on their ability to handle store operations independently, maintain effective security and cash handling, contribute to sales targets, and support customer satisfaction and team productivity.
Store Operations
Efficient store opening and closing procedures.
Customer Satisfaction
Maintaining high customer service standards.
Sales Contribution
Achievement of individual and team sales targets.
Reports to
Store Manager
Collaborates with
Sales Associates, Assistant Managers
Leads
Sales Associates during specific shifts
Are any specific tools or software required for the Key Holder role?
- Point of Sale Systems
- Inventory Management Software
What is the qualification of Key Holder?
High school diploma or equivalent; previous retail experience with leadership responsibilities preferred.
