Deployment Technician job description
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What does a Deployment Technician do?
The Deployment Technician is responsible for the installation, configuration, and maintenance of IT systems and hardware. This role ensures the seamless deployment of technology solutions to end-users, supporting business operations through efficient technical service delivery.
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What are the Key Responsibilities of Deployment Technician
- Install and configure hardware and software components.
- Ensure all systems are working correctly post-deployment.
- Provide technical support to staff and customers.
- Troubleshoot and resolve technical issues.
- Maintain accurate records of deployments.
- Collaborate with IT team for system updates.
- Train end-users on new equipment and software.
What are the Skills and Requirements for a Deployment Technician?
- Proficiency in hardware and software troubleshooting.
- Strong understanding of network configurations.
- Excellent communication and customer service skills.
- Ability to work independently and as part of a team.
What are the KPIs to track for Deployment Technician?
The Deployment Technician's performance is evaluated based on the timely and successful deployment of IT systems, user satisfaction levels, and the reduction in system downtime and issues post-deployment.
Deployment Efficiency
Timeliness of system installations and configurations.
User Satisfaction
User feedback and satisfaction with deployed systems.
System Uptime
Minimize downtime post-deployment.
Reports to
IT Manager
Collaborates with
IT Support Team
Leads
No direct reports
Are any specific tools or software required for the Deployment Technician role?
- Microsoft Windows OS
- Remote Desktop Tools
- Network Configuration Software
What is the qualification of Deployment Technician?
Associate's degree in Information Technology or related field; 1-2 years of experience in IT deployment and support.
