Computer Support Technician job description
Get a professionally crafted Computer Support Technician Job Description Template to save time and attract the right candidates. Our template is tailored for clarity, consistency, and ease of customization, helping you create job descriptions that stand out to top talent.
Need a template?
Download Template
Hiring for this role?
Source Candidate Faster
What does a Computer Support Technician do?
A Computer Support Technician is essential in ensuring the smooth operation of IT systems by troubleshooting hardware and software issues. This role contributes significantly to minimizing downtime and maximizing productivity by managing and maintaining IT infrastructure efficiently.
Write effective job descriptions in minutes with our free templates, designed to attract top talent.
Professionally crafted templates
Editable and easy to customize
Proven to save time
What are the Key Responsibilities of Computer Support Technician
- Provide technical support and troubleshooting for computer hardware and software issues.
- Install and configure computer systems and applications.
- Perform system maintenance and upgrades.
- Monitor and respond to help desk requests and ensure timely resolution of issues.
- Maintain documentation of processes and procedures.
- Assist in setting up and managing user accounts and permissions.
- Collaborate with other IT team members to solve complex technical problems.
What are the Skills and Requirements for a Computer Support Technician?
- Strong knowledge of computer hardware and operating systems.
- Familiarity with networking concepts and protocols.
- Proficient in troubleshooting IT issues.
- Excellent communication and customer service skills.
- Ability to work independently and in a team.
What are the KPIs to track for Computer Support Technician?
Computer Support Technicians are evaluated on system uptime, ticket resolution time, customer satisfaction, and effectiveness in resolving IT issues.
System Uptime
Ensure maximum availability and uptime of IT resources.
Ticket Resolution
Efficiency in resolving support tickets within SLA timeframes.
Customer Satisfaction
Maintain high levels of user satisfaction through feedback and surveys.
Reports to
IT Manager
Collaborates with
IT Support Staff, Network Administrators
Leads
Junior IT Support Technicians
Are any specific tools or software required for the Computer Support Technician role?
- Remote Desktop Tools
- Ticketing Systems (e.g., ServiceNow)
- Diagnostic Software
- Antivirus Software
What is the qualification of Computer Support Technician?
An associate degree in Information Technology or related field, with 1-2 years of experience in technical support roles.
