Experienced Tour Guide job description
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What does a Experienced Tour Guide do?
The Experienced Tour Guide plays a key role in delivering exceptional guest experiences by leading informative and engaging tours. This position enhances the company's reputation by providing memorable insights into destinations, ensuring safety, and adapting to diverse group needs.
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What are the Key Responsibilities of Experienced Tour Guide
- Plan and conduct tours for individuals and groups.
- Provide in-depth knowledge about tour sites and locations.
- Ensure group safety and adherence to site regulations.
- Adapt tours to meet specific interests and dynamics of the group.
- Maintain updated knowledge of historical and cultural facts.
- Facilitate guest engagement and answer questions promptly.
- Coordinate with local sites and vendors for smooth tour operations.
- Handle any emergency situations with discretion and efficiency.
What are the Skills and Requirements for a Experienced Tour Guide?
- Excellent communication and presentation skills.
- In-depth historical and cultural knowledge of tour areas.
- Adaptability and problem-solving abilities.
- Strong organizational skills.
- Proficiency in additional languages is a plus.
What are the KPIs to track for Experienced Tour Guide?
The performance of the Experienced Tour Guide is assessed through guest satisfaction scores, successful handling of tour logistics, and effective communication of historical and cultural information.
Guest Satisfaction
Achieve high ratings in post-tour evaluations from guests.
Tour Execution
Conduct tours without significant safety or logistic issues.
Knowledge Sharing
Provide accurate and engaging information during tours.
Reports to
Tour Operations Manager
Collaborates with
Local Vendors, Site Coordinators
Leads
Assistant Tour Guides
Are any specific tools or software required for the Experienced Tour Guide role?
- GPS Navigation Systems
- Microphone and Speaker System
- Tour Scheduling Software
What is the qualification of Experienced Tour Guide?
High school diploma or equivalent; Extensive experience in guiding tours and deep knowledge of specific regions or themes.
