Dispatcher job description
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What does a Dispatcher do?
The Dispatcher is responsible for coordinating and managing the schedules of service vehicles, ensuring timely and efficient delivery of services. This role is crucial in maintaining operational efficiency by optimizing routes and communicating effectively with drivers.
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What are the Key Responsibilities of Dispatcher
- Schedule and dispatch drivers to appropriate locations according to customer requests, specifications, or needs.
- Relay work orders, messages, or information to or from work crews using telephones or two-way radios.
- Confer with customers or supervising personnel to address questions, problems, or requests for service.
- Monitor personnel and/or equipment locations and utilization to coordinate service schedules.
- Record and maintain files or records of customer requests, work performed, charges, expenses, inventory levels, etc.
- Prepare daily work logs and reports on all activities.
What are the Skills and Requirements for a Dispatcher?
- Excellent communication skills for effective coordination with drivers and customers.
- Strong organizational skills to manage multiple tasks simultaneously.
- Proficiency in using dispatch software systems like GPS tracking tools.
- Problem-solving skills for handling unexpected situations.
What are the KPIs to track for Dispatcher?
The Dispatcher's performance is evaluated based on the accuracy of scheduling deliveries within set timeframes while minimizing delays. Efficiency in route optimization leading to cost savings is also a key indicator of success in this role.
On-time Delivery
Percentage of deliveries made on schedule.
Route Optimization
Reduction in travel time through efficient routing.
Customer Satisfaction
Positive feedback from clients regarding delivery services.
Reports to
Operations Manager
Collaborates with
Logistics Team
Leads
Are any specific tools or software required for the Dispatcher role?
- GPS Tracking Systems
- Dispatch Software
What is the qualification of Dispatcher?
High school diploma required; experience as a dispatcher preferred. Familiarity with logistics software beneficial.
