Cargo Agent job description
Get a professionally crafted Cargo Agent Job Description Template to save time and attract the right candidates. Our template is tailored for clarity, consistency, and ease of customization, helping you create job descriptions that stand out to top talent.
Need a template?
Download Template
Hiring for this role?
Source Candidate Faster
What does a Cargo Agent do?
The Cargo Agent plays a vital role in the logistics industry by ensuring the smooth handling of cargo shipments. This position is essential for maintaining effective supply chain operations by coordinating with various teams to facilitate timely freight delivery and processing.
Write effective job descriptions in minutes with our free templates, designed to attract top talent.
Professionally crafted templates
Editable and easy to customize
Proven to save time
What are the Key Responsibilities of Cargo Agent
- Coordinate and manage the shipment of cargo by air, sea, or land.
- Prepare and verify shipping documents, including bills of lading and invoices.
- Ensure compliance with transportation regulations and safety standards.
- Communicate with clients to provide status updates on shipments.
- Collaborate with customs officials to facilitate smooth import and export operations.
- Monitor cargo from loading to delivery to ensure safety and timeliness.
- Handle customer inquiries and resolve shipping-related issues.
What are the Skills and Requirements for a Cargo Agent?
- Strong organizational and multitasking abilities.
- Proficiency in logistics software and shipment tracking systems.
- Excellent communication and customer service skills.
- Knowledge of international shipping regulations and procedures.
- Attention to detail and problem-solving skills.
What are the KPIs to track for Cargo Agent?
The Cargo Agent's performance is evaluated based on timely cargo delivery, accuracy in documentation, customer satisfaction, and effective problem resolution regarding shipment issues.
Timely Delivery
Ensure shipments are delivered on schedule.
Documentation Accuracy
Maintain precise and accurate cargo documentation.
Customer Satisfaction
Achieve high customer satisfaction ratings through effective service.
Reports to
Logistics Manager
Collaborates with
Customs Brokers, Warehouse Staff
Leads
N/A
Are any specific tools or software required for the Cargo Agent role?
- CargoWise
- SAP Transportation Management
- Freight tracking software
What is the qualification of Cargo Agent?
High school diploma or equivalent; experience in logistics or shipping is preferred.
