Body Shop Manager job description
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What does a Body Shop Manager do?
The Body Shop Manager is responsible for overseeing the daily operations of the body shop, ensuring efficient and quality repair services. This role is vital for maintaining customer satisfaction and achieving financial goals through effective team management and operational excellence.
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What are the Key Responsibilities of Body Shop Manager
- Manage daily operations of the body shop, ensuring compliance with company standards.
- Coordinate repair services and workflow to optimize shop efficiency.
- Supervise and train technicians, ensuring adherence to safety protocols and quality standards.
- Oversee inventory management and ordering of supplies.
- Develop and implement customer service strategies to enhance satisfaction and retention.
- Conduct quality checks on completed work to ensure customer expectations are met.
- Prepare and manage budgets, driving cost-efficient practices.
What are the Skills and Requirements for a Body Shop Manager?
- Comprehensive knowledge of automotive repair
- Strong leadership and team management abilities
- Excellent customer service and communication skills
- Ability to analyze and develop operational strategies
- Familiarity with budgeting and financial management
What are the KPIs to track for Body Shop Manager?
The Body Shop Manager's performance is measured by improvements in customer satisfaction scores, adherence to budgetary and efficiency benchmarks, and the successful implementation of workflow improvements.
Customer Satisfaction
Enhance satisfaction scores through quality service delivery.
Operational Efficiency
Improve repair turnaround times and reduce waste.
Financial Management
Maintain budgetary controls and cost-effectiveness.
Reports to
Operations Director
Collaborates with
Service Managers, Parts Department
Leads
Body Shop Technicians, Service Advisors
Are any specific tools or software required for the Body Shop Manager role?
- Inventory Management Software
- Shop Management Software
- Financial Reporting Tools
What is the qualification of Body Shop Manager?
High school diploma or equivalent; extensive experience in automotive repair management, preferably a certification in automotive service excellence (ASE).
