Bar Server job description
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What does a Bar Server do?
The Bar Server is responsible for providing excellent customer service by preparing and serving beverages with efficiency and professionalism. This role significantly contributes to the dynamic atmosphere of the establishment, ensuring guests have a memorable experience.
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What are the Key Responsibilities of Bar Server
- Greet and interact with bar patrons in a friendly manner.
- Take beverage orders and serve drinks swiftly and accurately.
- Maintain a clean and organized bar area at all times.
- Monitor customer behavior and adhere to alcohol service laws.
- Process payments and operate the point of sale system.
- Assist with bar setup and closing procedures.
- Upsell and recommend beverages to enhance guest experience.
- Ensure stock levels are maintained and report shortages.
What are the Skills and Requirements for a Bar Server?
- Excellent communication and customer service skills.
- Proficiency in handling cash and card transactions.
- Knowledge of alcoholic beverages and mixology.
- Ability to work in a fast-paced environment.
- Strong observational skills to identify intoxicated patrons.
What are the KPIs to track for Bar Server?
The Bar Server's performance is assessed based on customer satisfaction ratings, accuracy of orders delivered promptly, upselling effectiveness, and adherence to safety and service protocols.
Customer Satisfaction
Consistently achieve high guest satisfaction scores.
Order Accuracy
Deliver drink orders with minimal errors.
Sales Targets
Exceed beverage sales targets through effective upselling.
Reports to
Bar Manager
Collaborates with
Kitchen Staff, Hostesses, Bartenders
Leads
N/A
Are any specific tools or software required for the Bar Server role?
- Point of Sale System
- Bar Equipment (Blender, Ice Machine)
- Inventory Management Software
What is the qualification of Bar Server?
High school diploma or equivalent; previous experience in a bar or restaurant setting preferred.
