How to Present Your Contact Information
- Full name.
- Professional email address (avoid unprofessional ones).
- Link to your portfolio, LinkedIn, or relevant online profiles (if applicable).
- Phone number with a professional voicemail.
Detail-oriented Technical Writer with over 5 years of experience in creating user-friendly documentation for software products and applications. Proven track record of reducing customer support calls by 20% through effective documentation strategies. Keen on leveraging technical writing skills in a dynamic tech environment to enhance user experiences.
Technical Skills:
- Adobe FrameMaker
- MadCap Flare
- HTML/CSS
- Microsoft Word
- DITA
- API Documentation
Soft Skills:
- Excellent Written Communication
- Attention to Detail
- Research Skills
- Time Management
- Collaboration
KPIs (Key Performance Indicators):
- Reduction in customer support inquiries due to improved documentation
- Number of documentation updates and revisions completed on schedule
- User satisfaction scores from feedback on documentation
OKRs (Objectives and Key Results):
- Improve documentation accessibility by 30% over the next six months
- Achieve a 25% reduction in user feedback on lacking documentation
- Complete documentation for new software releases within two weeks from launch
List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.
Right Example:
- Created and maintained comprehensive technical documentation for enterprise software using MadCap Flare, resulting in a 15% increase in user satisfaction.
- Collaborated with software developers and product managers to document new APIs, improving the API documentation clarity by 30%.
- Led a team of junior writers to standardize formatting across all documents, decreasing user feedback on inconsistencies by 50%.
Wrong Example:
- Wrote documents for software users.
- Helped team with writing tasks.
- Worked on some user guides.
