How to Present Your Contact Information
- Full name.
- Professional email address (avoid unprofessional ones).
- Link to your portfolio, LinkedIn, or relevant online profiles (if applicable).
- Phone number with a professional voicemail.
Dynamic and results-driven Service Manager with over 7 years of experience in leading teams to deliver exceptional customer service. Proven track record of increasing customer satisfaction ratings by 20% and reducing service delivery times by 30%. Seeking to leverage leadership and strategic planning skills to improve service operations at [Target Company].
Technical Skills:
- Service management software
- CRM systems
- Data analysis and reporting
- Budgeting and forecasting
- Quality assurance standards
Soft Skills:
- Leadership
- Communication
- Problem-solving
- Customer focus
- Time management
KPIs (Key Performance Indicators):
- Customer satisfaction score
- Service delivery time
- Cost per service incident
OKRs (Objectives and Key Results):
- Increase customer satisfaction by 15% within one year
- Reduce average service delivery time to below 24 hours
- Achieve a 10% decrease in service operation costs
List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.
Right Example:
- Led a team of 20 service representatives to enhance customer satisfaction by 20% through targeted training and support initiatives.
- Implemented a new scheduling system that reduced service delivery time by 30%, improving efficiency and customer experience.
- Managed a budget of $500,000 annually, achieving a 10% cost reduction through strategic vendor negotiations and process improvements.
Wrong Example:
- Worked as a service manager in a big company.
- Responsible for customer service tasks without specific achievements.
- Managed a team with no mention of impact or numbers.
