How to Present Your Contact Information
- Full name.
- Professional email address (avoid unprofessional ones).
- Link to your portfolio, LinkedIn, or relevant online profiles (if applicable).
- Phone number with a professional voicemail.
Accomplished Hospitality Manager with over 10 years of experience in leading luxury hotel operations and enhancing guest experiences. Proven track record of boosting customer satisfaction scores by 25% and cutting operational costs by 15% through strategic planning and innovation. Seeking to leverage my expertise in hospitality management to contribute to XYZ Hotel Group’s success and growth.
Technical Skills:
- Property Management Systems (PMS)
- Event Planning Software
- Hospitality Certifications
Soft Skills:
- Communication
- Problem-solving
- Customer Service
KPIs (Key Performance Indicators):
- Guest Satisfaction Score
- Occupancy Rate
- Revenue Per Available Room (RevPAR)
OKRs (Objectives and Key Results):
- Improve guest satisfaction scores by 20% in the next quarter
- Increase occupancy rates by 15% over the next year
- Enhance the efficiency of room turnaround by 25% within the next six months
List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.
Right Example:
- Led a team of 20 staff to achieve a guest satisfaction score increase of 15% over one year.
- Reduced operational costs by 10% by optimizing supplier contracts and improving inventory management.
- Implemented a staff training program, resulting in a 25% improvement in team efficiency and service delivery.
Wrong Example:
- Managed hotel staff leading to better service.
- Worked on reducing costs effectively in the hotel.
- Improved training methods for staff members.
