How to Present Your Contact Information
- Full name.
- Professional email address (avoid unprofessional ones).
- Link to your portfolio, LinkedIn, or relevant online profiles (if applicable).
- Phone number with a professional voicemail.
Experienced Restaurant Hostess with over 4 years of handling guests at high-end restaurants. Proven track record of delivering exceptional customer service and managing seating arrangements efficiently. Adept at using reservation systems and coordinating with kitchen staff to ensure smooth operations. Seeking to leverage hospitality skills and client-handling expertise to enhance guest experiences at your esteemed restaurant.
Technical Skills:
- Reservation systems knowledge (e.g., OpenTable, Resy)
- Basic culinary knowledge
- Point of Sale (POS) systems
Soft Skills:
- Excellent communication
- Strong organizational skills
- Multitasking
- Empathy
- Problem-solving
KPIs (Key Performance Indicators):
- Average guest wait time
- Table turnover rate
- Customer satisfaction score
OKRs (Objectives and Key Results):
- Enhance guest satisfaction by 15% over the next quarter
- Reduce average seating time by 20% in the next six months
- Implement a new reservation system by the end of the year to increase efficiency
List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.
Right Example:
- Greeted and seated an average of 150 guests per shift, enhancing satisfaction scores by 10% over six months.
- Managed reservations and optimized seating arrangements, leading to a 20% increase in table turnover rate.
- Developed and implemented a new check-in protocol that reduced the wait time for guests by 15%.
Wrong Example:
- Seated guests at tables.
- Used computer systems to track bookings.
- Managed the front area.
