How to Present Your Contact Information
- Full name.
- Professional email address (avoid unprofessional ones).
- Link to your portfolio, LinkedIn, or relevant online profiles (if applicable).
- Phone number with a professional voicemail.
Professional Insurance Processor with over 5 years of experience in managing a wide range of insurance applications and claims. Proven track record of increasing processing efficiency by 20% through process optimization and use of advanced data management systems. Dedicated to maintaining high accuracy and customer satisfaction, seeking to leverage expertise for a leading insurance firm and contribute to its operational excellence.
Technical Skills:
- Insurance software expertise (e.g., Guidewire, Applied Epic)
- Claims processing
- Policy administration
- Data entry
- Regulatory compliance knowledge
Soft Skills:
- Attention to detail
- Time management
- Communication
- Problem-solving
- Organizational skills
KPIs (Key Performance Indicators):
- Average processing time for a claim
- Accuracy rate of processed applications
- Customer satisfaction score
OKRs (Objectives and Key Results):
- Reduce claim processing time by 15% within the next quarter
- Achieve an accuracy rate of 98% for all processed documents
- Increase customer feedback engagement by 20% by year-end
List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.
Right Example:
- Processed an average of 150 claims per week with a 99% accuracy rate, surpassing department benchmarks by 10%.
- Implemented a new document management system that reduced processing time by 25% and minimized clerical errors.
- Collaborated with cross-functional teams to develop and implement process enhancements, resulting in a 15% increase in operational efficiency.
Wrong Example:
- Handled claims processing.
- Made less mistakes in paperwork.
- Worked with others on improving process.
