How to Present Your Contact Information
- Full name.
- Professional email address (avoid unprofessional ones).
- Link to your portfolio, LinkedIn, or relevant online profiles (if applicable).
- Phone number with a professional voicemail.
Dedicated and professional Phone Operator with 5+ years of experience in managing high-volume calls, providing exceptional customer service, and maintaining detailed records. Adept at using modern telecommunication systems and consistently achieving superior customer satisfaction ratings. Looking to leverage expertise in a dynamic organization to enhance operational efficiency.
Technical Skills:
- Telecommunication Systems
- CRM Software
- Data Entry
Soft Skills:
- Communication
- Customer Service
- Attention to Detail
KPIs (Key Performance Indicators):
- Average call handling time
- Customer satisfaction score
- Number of calls handled per day
OKRs (Objectives and Key Results):
- Improve average call handling time by 15% in the next quarter
- Achieve and maintain a customer satisfaction score of 90% or above
- Increase the number of calls resolved within the first contact by 20%
List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.
Right Example:
- Resolved customer queries in an average of 3 minutes, improving call efficiency by 10%.
- Achieved 95% customer satisfaction rating by consistently providing excellent service.
- Managed an average of 150 calls per day with a 90% first-call resolution rate.
Wrong Example:
- Answered phones all day.
- Dealt with customer issues.
- Handled calls using a phone.
