How to Present Your Contact Information
- Full name.
- Professional email address (avoid unprofessional ones).
- Link to your portfolio, LinkedIn, or relevant online profiles (if applicable).
- Phone number with a professional voicemail.
Professional Office Receptionist with over 5 years of experience in managing front desk operations and providing exceptional service to visitors. Skilled in administrative support and proficient with office software including MS Office Suite. Consistently praised for strong interpersonal skills and ability to handle multiple tasks efficiently. Seeking to leverage expertise in a challenging receptionist position at [Company Name] to contribute to smooth business operations.
Technical Skills:
- Proficiency in MS Office Suite
- Experience with phone systems and office machinery
- Data Entry & Record Keeping
- Appointment Scheduling Software
- CRM System Experience
Soft Skills:
- Excellent Verbal and Written Communication
- Strong Organizational Abilities
- Problem-Solving Skills
- Customer Service Orientation
- Time Management
KPIs (Key Performance Indicators):
- Visitor Satisfaction Rate
- Call Handling Efficiency
- Accuracy of Scheduling and Appointments
OKRs (Objectives and Key Results):
- Increase visitor satisfaction by 10% through improved greeting and support processes.
- Reduce call response time by 20% by optimizing phone handling strategies.
- Enhance administrative operations by implementing a new appointment scheduling system.
List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.
Right Example:
- Greeted an average of 50 visitors daily with a satisfaction rate of over 95%.
- Reduced call holding time by 30% through effective call routing and quick query resolution.
- Implemented an electronic scheduling system that decreased appointment errors by 15%.
Wrong Example:
- Greeted visitors at front desk.
- Answered phone calls and emails.
- Scheduled appointments and handled mail.
