How to Present Your Contact Information
- Full name.
- Professional email address (avoid unprofessional ones).
- Link to your portfolio, LinkedIn, or relevant online profiles (if applicable).
- Phone number with a professional voicemail.
Diligent and detail-oriented PC Support Technician with over 5 years of experience in managing and troubleshooting computer hardware and software systems. Proven track record of reducing IT-related downtime by 30% through efficient problem-solving and repair techniques. Seeking to leverage my technical expertise and strong communication skills to contribute to the IT team at XYZ Company.
Technical Skills:
- Windows OS troubleshooting
- Linux/Unix command line
- Network configuration
- Hardware diagnostics and repair
- Active Directory management
Soft Skills:
- Communication
- Problem-solving
- Time management
- Customer service
- Attention to detail
KPIs (Key Performance Indicators):
- Average response time for support tickets
- Resolution rate of first-time ticket responses
- Customer satisfaction score for IT support
OKRs (Objectives and Key Results):
- Reduce average ticket resolution time by 20% over the next 6 months
- Achieve a 90% satisfaction rate in quarterly customer surveys
- Implement a new ticketing system to improve workflow and reduce duplication
List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.
Right Example:
- Resolved 95% of hardware and software issues on the first attempt, increasing user satisfaction by 15%.
- Implemented a new network monitoring tool that reduced system downtime by 25%.
- Trained a team of 5 junior technicians on best practices and troubleshooting techniques, enhancing team performance by 30%.
Wrong Example:
- Fixed computers as needed.
- Helped with IT problems around the office.
- Worked with the IT team to solve issues.
