Pc Support Technician Resume Template (2025)

Pc Support Technician Resume Sample (2025)

PC Support Technicians play a crucial role in ensuring the seamless operation of an organization's computer systems, providing frontline support for troubleshooting and resolving hardware and software issues. As technology integration becomes more robust, the demand for PC Support Technicians in the Middle East is projected to grow by 10% in 2025, with an average salary ranging from $30,000 to $50,000 annually. Now, we will guide you on how to write a great resume for a PC Support Technician.

How to Present Your Contact Information

Full name.
Professional email address (avoid unprofessional ones).
Link to your portfolio, LinkedIn, or relevant online profiles (if applicable).
Phone number with a professional voicemail.

How to Write a Great Pc Support Technician Resume Summary

Diligent and detail-oriented PC Support Technician with over 5 years of experience in managing and troubleshooting computer hardware and software systems. Proven track record of reducing IT-related downtime by 30% through efficient problem-solving and repair techniques. Seeking to leverage my technical expertise and strong communication skills to contribute to the IT team at XYZ Company.

What Skills to Add to Your Pc Support Technician Resume

Technical Skills:

Windows OS troubleshooting
Linux/Unix command line
Network configuration
Hardware diagnostics and repair
Active Directory management

Soft Skills:

Communication
Problem-solving
Time management
Customer service
Attention to detail

What are Pc Support Technician KPIs and OKRs, and How Do They Fit Your Resume?

KPIs (Key Performance Indicators):

Average response time for support tickets
Resolution rate of first-time ticket responses
Customer satisfaction score for IT support

OKRs (Objectives and Key Results):

Reduce average ticket resolution time by 20% over the next 6 months
Achieve a 90% satisfaction rate in quarterly customer surveys
Implement a new ticketing system to improve workflow and reduce duplication

How to Describe Your Pc Support Technician Experience

List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.

Right Example:

Resolved 95% of hardware and software issues on the first attempt, increasing user satisfaction by 15%.
Implemented a new network monitoring tool that reduced system downtime by 25%.
Trained a team of 5 junior technicians on best practices and troubleshooting techniques, enhancing team performance by 30%.

Wrong Example:

Fixed computers as needed.
Helped with IT problems around the office.
Worked with the IT team to solve issues.