How to Present Your Contact Information
- Full name.
- Professional email address (avoid unprofessional ones).
- Link to your portfolio, LinkedIn, or relevant online profiles (if applicable).
- Phone number with a professional voicemail.
Experienced Reservationist with over 5 years of expertise in managing high-volume bookings in the travel and hospitality sector. Proven track record in enhancing customer satisfaction by optimizing reservation processes and implementing effective communication strategies. Seeks to leverage comprehensive skills to contribute to a leading travel company.
Technical Skills:
- Booking software (e.g., Amadeus, Sabre)
- Customer relationship management (CRM) software
- Data entry and management
- Multilingual proficiency
Soft Skills:
- Excellent communication
- Problem-solving
- Time management
- Attention to detail
KPIs (Key Performance Indicators):
- Reservation accuracy rate
- Customer satisfaction score
- Number of bookings per month
OKRs (Objectives and Key Results):
- Enhance booking accuracy by 15% within 6 months
- Increase customer satisfaction rating to 90% by end of Q2
- Boost average number of bookings per month by 20%
List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.
Right Example:
- Managed over 500 monthly hotel reservations with a 98% accuracy rate, reducing errors by 10% year-over-year.
- Implemented a new booking procedure that increased efficiency by 25% and reduced customer wait times by 15%.
- Resolved escalated booking issues with a satisfaction rating exceeding 90%.
Wrong Example:
- Responsible for hotel bookings.
- Improved reservation process.
- Dealt with customer complaints daily.
