How to Present Your Contact Information
- Full name.
- Professional email address (avoid unprofessional ones).
- Link to your portfolio, LinkedIn, or relevant online profiles (if applicable).
- Phone number with a professional voicemail.
Results-driven Claims Specialist with over 5 years of experience managing complex insurance claims and achieving a 95% satisfaction rate in client service. Proven track record in reducing claim processing time by 20% through effective collaboration and process optimization. Adept at identifying fraud indicators and maintaining adherence to company policies. Aiming to leverage my expertise to enhance operational efficiencies at [Target Company].
Technical Skills:
- Claim Management Software
- Fraud Detection Algorithms
- Legal Compliance
Soft Skills:
- Attention to Detail
- Negotiation
- Conflict Resolution
KPIs (Key Performance Indicators):
- Claim processing time
- Customer satisfaction rate
- Accuracy in claim settlements
OKRs (Objectives and Key Results):
- Reduce claim processing time by 15% over the next year.
- Achieve a 98% accuracy in the claim settlement process.
- Increase customer satisfaction score to 90% by implementing new feedback systems.
List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.
Right Example:
- Reduced claim processing time by 20% through process optimization and staff training.
- Collaborated with the fraud investigation team to identify and reduce fraudulent claims by 30%.
- Resolved over 300 complex claims annually, achieving a 95% client satisfaction rate.
Wrong Example:
- Handled claims efficiently.
- Worked with the team to detect fraud.
- Managed client interactions effectively.
