How to Present Your Contact Information
- Full name.
- Professional email address (avoid unprofessional ones).
- Link to your portfolio, LinkedIn, or relevant online profiles (if applicable).
- Phone number with a professional voicemail.
Dedicated Medical Receptionist with over 5 years of experience in facilitating patient services and enhancing office efficiency in dynamic healthcare environments. Skilled in patient engagement, electronic medical record management, and cross-departmental communication. Committed to upholding patient confidentiality and improving healthcare delivery through proactive support. Seeking to leverage proven skills to advance as a lead receptionist at your prestigious clinic.
Technical Skills:
- Electronic Health Record (EHR) systems
- Medical billing and coding
- Appointment scheduling software
- Multi-line phone systems
Soft Skills:
- Communication
- Attention to detail
- Customer service
- Problem-solving
KPIs (Key Performance Indicators):
- Number of patient appointments scheduled accurately per day
- Average patient wait time reduction
- Patient satisfaction score
OKRs (Objectives and Key Results):
- Implement a new EHR system to reduce scheduling errors by 20% within 6 months
- Improve patient satisfaction scores by 15% within a year through enhanced service
- Reduce average patient wait time by 10 minutes within the next quarter
List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.
Right Example:
- Managed and scheduled over 50 patient appointments daily, increasing overall office efficiency by 25%.
- Reduced average patient wait time by 15% by optimizing front desk operations.
- Implemented a new patient reminder system which improved appointment attendance rates by 30% in six months.
Wrong Example:
- Answered phones and scheduled appointments.
- Worked at the front desk of a medical office.
- Sent out reminders for appointments.
