How to Present Your Contact Information
- Full name.
- Professional email address (avoid unprofessional ones).
- Link to your portfolio, LinkedIn, or relevant online profiles (if applicable).
- Phone number with a professional voicemail.
Experienced Medical Case Manager with over 5 years of expertise in coordinating multidisciplinary healthcare services, optimizing patient care plans, and enhancing quality outcomes. Proven track record of reducing costs by 15% without compromising service quality and achieving a 90% patient satisfaction rate. Career objective includes leading a healthcare team to improve patient care efficiency and broaden the scope of case management services.
Technical Skills:
- Healthcare Management Systems
- Electronic Health Records (EHR)
- Utilization Review
- Risk Management
- Psychosocial Assessment
Soft Skills:
- Communication
- Problem-solving
- Time Management
- Empathy
- Team Collaboration
KPIs (Key Performance Indicators):
- Patient Satisfaction Score
- Cost Reduction Percentage
- Case Load Efficiency
OKRs (Objectives and Key Results):
- Improve patient satisfaction scores by 10% within the next year
- Reduce readmission rates by 15% by implementing effective follow-up programs
- Enhance care coordination across multidisciplinary teams by integrating new communication protocols
List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.
Right Example:
- Coordinated care for a caseload of 100+ patients, maintaining a 92% patient satisfaction rate and reducing hospital readmission by 18%.
- Implemented a new care management protocol leading to a 20% increase in team efficiency and a $50,000 annual savings.
- Led a cross-functional team to develop patient care plans, resulting in a 25% improvement in health outcomes as reported in follow-up assessments.
Wrong Example:
- Managed patient care.
- Reduced costs in the department.
- Worked with a team to provide healthcare services.
