How to Present Your Contact Information
- Full name.
- Professional email address (avoid unprofessional ones).
- Link to your portfolio, LinkedIn, or relevant online profiles (if applicable).
- Phone number with a professional voicemail.
Dedicated and efficient Houseperson with over 5 years of experience in maintaining high standards of cleanliness and guest satisfaction in hospitality settings. Skilled in operating cleaning equipment and managing inventories with a keen eye for detail. Aiming to leverage my skills to support the operational excellence of [Company Name].
Technical Skills:
- Cleaning equipment operation
- Knowledge of cleaning solutions
- Inventory management
- Basic maintenance skills
- Safety protocols understanding
Soft Skills:
- Attention to detail
- Organizational skills
- Time management
- Customer service
- Communicational skills
KPIs (Key Performance Indicators):
- Percentage of guest satisfaction related to cleanliness
- Response time to service requests
- Number of rooms serviced per shift
OKRs (Objectives and Key Results):
- Enhance cleanliness standards to boost guest satisfaction by 10% in the next quarter
- Reduce response time to service requests by 20% this year
- Increase efficiency in room turnovers by 15% through improved techniques and tools
List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.
Right Example:
- Ensured daily cleanliness and organization of 50 hotel rooms, resulting in a 95% guest satisfaction rating.
- Trained and supervised a team of 4 junior housepersons, improving room turnover rate by 20%.
- Implemented a new inventory management system, reducing supply costs by 15%.
Wrong Example:
- Cleaned hotel rooms occasionally and tried to keep things organized.
- Worked with other staff and did some training when needed.
- Used some cleaning tools to keep costs down.
