How to Present Your Contact Information
- Full name.
- Professional email address (avoid unprofessional ones).
- Link to your portfolio, LinkedIn, or relevant online profiles (if applicable).
- Phone number with a professional voicemail.
Dedicated Service Worker with over 5 years of experience in delivering exceptional customer service in busy retail and hospitality environments. Proven track record of increasing customer satisfaction scores by 20%, and recognized for outstanding teamwork and problem-solving skills. Seeking to leverage my upbeat personality and capabilities to contribute effectively to a vibrant service team and enhance the customer experience.
Technical Skills:
- Point of Sale (POS) Systems
- Customer Relationship Management (CRM) software
- Inventory Management
Soft Skills:
- Communication
- Problem-Solving
- Time Management
KPIs (Key Performance Indicators):
- Customer Satisfaction Score
- Average Handling Time
- Service Quality Index
OKRs (Objectives and Key Results):
- Increase customer satisfaction scores by 10% in the next quarter
- Reduce customer complaints by 15% over six months
- Implement a new customer feedback system within the quarter
List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.
Right Example:
- Improved customer satisfaction scores by 20% by implementing new service techniques.
- Resolved 30+ customer complaints monthly, maintaining a commendable customer service response time.
- Trained 15 new staff members on service protocols and systems, contributing to a 30% decrease in onboarding time.
Wrong Example:
- Helped customers with their needs.
- Was responsible for customer service.
- Worked at the customer service desk.
