How to Present Your Contact Information
- Full name.
- Professional email address (avoid unprofessional ones).
- Link to your portfolio, LinkedIn, or relevant online profiles (if applicable).
- Phone number with a professional voicemail.
Experienced Head Barista with over 5 years in high-volume coffee shops, expert in coffee brewing techniques and recipe development. Proven track record of improving customer satisfaction scores by 20% and reducing operational costs by 15% through efficient workflow management. Seeking a leadership role in a dynamic coffee house to apply skills in team management and customer service enhancements.
Technical Skills:
- Latte art
- Espresso machine maintenance
- Beverage menu creation
- POS systems
Soft Skills:
- Leadership
- Customer service
- Time management
- Problem-solving
KPIs (Key Performance Indicators):
- Customer satisfaction score
- Beverage sales volume
- Training completion rate for staff
OKRs (Objectives and Key Results):
- Develop a new seasonal beverage menu resulting in a 10% sales increase
- Enhance team efficiency reducing average service time by 5%
- Implement a staff development program with 90% participation
List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.
Right Example:
- Led a team of 15 baristas, increasing team efficiency by 20% through optimized scheduling and technical training.
- Developed a new line of signature beverages, resulting in a 10% increase in cafe revenue over six months.
- Managed inventory and ordering processes, reducing waste by 15% and saving costs.
Wrong Example:
- Worked with baristas in the coffee shop.
- Made coffee drinks for customers.
- Managed some inventory items.
