How to Present Your Contact Information
- Full name.
- Professional email address (avoid unprofessional ones).
- Link to your portfolio, LinkedIn, or relevant online profiles (if applicable).
- Phone number with a professional voicemail.
Dedicated Housekeeping Manager with over 7 years of experience in overseeing housekeeping operations for 4-star hotels. Proven track record of improving cleanliness standards, managing a team of 20 staff, and increasing guest satisfaction ratings by 15%. Seeking to leverage expertise to contribute to a luxury hotel brand in enhancing guest experiences and maintaining superior service quality.
Technical Skills:
- Quality control procedures
- Inventory management
- Staff scheduling
- Housekeeping software
- Budget management
Soft Skills:
- Leadership
- Communication
- Attention to detail
- Problem-solving
- Time management
KPIs (Key Performance Indicators):
- Guest satisfaction score
- Room cleanliness audit score
- Employee turnover rate
OKRs (Objectives and Key Results):
- Achieve a 95% guest satisfaction score by Q3
- Reduce cleaning supplies costs by 10% by the end of the year
- Implement staff training programs to improve efficiency by 20%
List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.
Right Example:
- Led a team of 15 housekeepers, achieving a 97% satisfaction rate in cleanliness surveys.
- Implemented a new inventory tracking system, reducing supply costs by 12%.
- Coordinated schedules to ensure cleaning staff availability during peak times, increasing turnaround time efficiency by 25%.
Wrong Example:
- Managed housekeepers in a hotel.
- Ordered supplies for the housekeeping department.
- Made staff schedules.
