How to Present Your Contact Information
- Full name.
- Professional email address (avoid unprofessional ones).
- Link to your portfolio, LinkedIn, or relevant online profiles (if applicable).
- Phone number with a professional voicemail.
Dedicated and customer-focused Front Desk Attendant with 5 years of experience in delivering exceptional guest services and front desk operations. Proven track record of managing bookings, handling check-ins/check-outs efficiently, and resolving guest inquiries while maintaining high levels of hospitality. Aiming to leverage customer relationship skills and problem-solving abilities to contribute to a reputable company's guest service team.
Technical Skills:
- Reservation software (e.g., Opera, Amadeus)
- Multiline phone systems
- MS Office proficiency
- Customer Relationship Management (CRM) software
- Front desk scheduling tools
Soft Skills:
- Excellent communication
- Time management
- Problem-solving
- Attention to detail
- Customer service orientation
KPIs (Key Performance Indicators):
- Guest satisfaction score improvement
- Average response time to guest inquiries
- Accuracy in handling reservations and check-ins
OKRs (Objectives and Key Results):
- Increase monthly guest satisfaction score by 10%
- Reduce average guest inquiry response time to under 2 minutes
- Achieve 100% accuracy in reservation handling over the next quarter
List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.
Right Example:
- Managed guest check-ins and check-outs with a 98% satisfaction rate, reducing average wait time by 20%.
- Resolved guest complaints and issues efficiently, leading to a monthly improvement in guest satisfaction scores by 15%.
- Handled reservations and room allocations, consistently achieving 100% accuracy.
Wrong Example:
- Checked guests in and out.
- Dealt with guest issues.
- Made room reservations.
