How to Present Your Contact Information
- Full name.
- Professional email address (avoid unprofessional ones).
- Link to your portfolio, LinkedIn, or relevant online profiles (if applicable).
- Phone number with a professional voicemail.
Dedicated and customer-oriented Front Desk Agent with over 3 years of experience in providing exceptional service in fast-paced hotel environments. Proven track record of maintaining a 95% guest satisfaction rating by effectively managing check-in processes and resolving complaints. Aimed at utilizing my communication skills and problem-solving abilities to enhance customer experiences at XYZ Hotel.
Technical Skills:
- Hotel Management Software (e.g., Opera, Fidelio)
- Phone System Operations
- Reservation Systems
- Microsoft Office Suite
Soft Skills:
- Communication
- Problem-solving
- Multitasking
- Customer Service
- Time Management
KPIs (Key Performance Indicators):
- Guest satisfaction rate
- Check-in and check-out efficiency
- Accuracy of reservations and billing
OKRs (Objectives and Key Results):
- Increase guest satisfaction rate by 15% within the next quarter
- Reduce check-in and check-out time by 10% over the next 6 months
- Ensure 100% accuracy in reservations and billing over the next fiscal year
List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.
Right Example:
- Efficiently managed front desk operations, reducing customer check-in time by 20% over 6 months.
- Enhanced guest satisfaction rating by 15% through personalized service and attentive resolution of guest complaints.
- Implemented a new reservation system that improved booking accuracy by 30%.
Wrong Example:
- Worked at the front desk and greeted guests.
- Helped with reservations sometimes.
- Answered phones and did paperwork.
